FAQ

DIY EXPERIENCE

What is Duff’s Cakemix?

Duff’s Cakemix is a do-it-yourself cake and cupcake decorating studio founded by Food Network star, Duff Goldman! We provide everything you need to bring your cake vision to life. Whether you follow one of our step-by-step guides or do your own thing, you get to focus on the most fun and creative part of cake-making – the decorating!

How long does the experience take?

The experience typically takes about an hour, a bit more or less depending on the kit type, and we plan our seating accordingly. Planning a celebration? See studio location pages for more details.

Do I have to book in advance?

Yes. Due to Covid-19 we are taking extra precautions, including leaving more than 6 feet in between tables and leaving more time in between reservations. To help us do that effectively we are only taking reservations.

What is your cancellation policy?

We do not charge a cancellation fee for standard reservations. However, as a courtesy to other guests who might otherwise be turned away, we kindly request as much notice as possible.

Do I need to choose my kit items ahead of time?

Yes. In order to have your reservation run smoothly we strongly encourage you to order your kit types in advance. This will help us minimize wait times and make sure your experience starts on time. Once you make a reservation one of our team members will send you a link with our different kit options and an order form. You will select your fondant, buttercream and goodies in the studio.

Is there a minimum age for the activity?

Cake decorating is an amazing creative and social outlet for any age. We do recommend age 3 and up.

Is this a guided class experience?

Our standard experience is DIY (do-it-yourself), but we’ll give you instructions on how everything works upon arrival. We have step-by-step guides of our most popular designs, and members of Team Duff are always eager to share tips and tricks and answer questions (from a safe distance). Even if you don’t fancy yourself an artist, it’s easier than you think to make beautiful, fun, cool looking cakes and cupcakes. We’ve seen over 100,000 people do it!

Will Duff be there when I visit?

Duff doesn’t have set times when he is in the studios, but he loves to stop by between filming, airplanes, and plying his own cake decorating craft with his friends at Charm City Cakes, so you never know when he might show up and give you some pointers. Currently, he is pretty hunkered down like the rest of us, but be sure to tag @duffgoldman and @duffscakemix with your awesome creation and he just might holla back!

Is there a limit on the numbers of decorators?

Yes. We are currently only accepting reservations for a maximum of 6 guests. That includes both people who are decorating and those who would rather watch. Unfortunately, we cannot accept ANY additional guests not accounted for in your reservation at this time.

What if I just want to come and watch, and do not plan to participate?

We are all about spending quality time with friends and family while decorating cakes. As long as the total amount of people in your group, including you, is 6 or fewer you are more than welcome to just hand out and watch.

Can I bring in outside food?

Due to Covid-19 we are not allowing outside food or beverages at this time.

Can I bring in alcohol?

No, unfortunately we are not permitted to allow guests to bring in their own alcohol.

Can I bring in my own decorations?

Due to Covid-19 we are not allowing any outside decorations at this time.

COVID-19

What precautions are you taking?

We have dramatically reduced seating in order to maintain a safe distance between guests.

We have increased the amount of time in between reservations to ensure adequate time for cleaning and sanitizing.

We have limited group sizes to a maximum of 6 guests per reservation.

We are requiring guests to order kits in advance to decrease waiting times and overlap of guests in the studio.

We are no longer using our self-service serveline or tool wall. We are now bringing cake/cupcakes, tools and supplies to your table.

We are doing health checks for all employees, vendors and guests.

We are using plastic partitions at our health check station and our demo/prep station.

Our team members will be wearing masks, face shields and gloves at all times.

Team members will maintain the recommended 6 feet of social distancing from guests.

We will be cleaning and disinfecting all surfaces and tools frequently throughout the day and in between reservations.

We have multiple handwashing stations and hand sanitizer dispensers throughout the studio.

What to expect

You will be required to wear a mask at all times in the studio. you will have your temperature checked before you enter the studio.

 

Your next stop will be out demonstration table where we will show you how to use all of our fun tools and decorations. If you have given us your order in advance out team members will then show you to your table which will be setup with your order and all necessary tools and supplies.

 

If you haven’t given us your order in advance, you’ll be given a menu and asked to make your selections. Please be aware that not giving us your order in advance may result in longer wait times and/or less decorating time. We also may ask you to give us your order and then walk around the center and come back once we have had time to prep your kits.

 

Once you’ve added the final touches to your cake creations, we will provide you with boxes and have you pay via mobile tablet.

Do I really have to wear a mask?

Yes, we are not allowing anyone inside the studio without a mask. This is essential to protect the health and safety of our employees and other guests. We will try to have extra masks available, but please note that if we run out, we will be turning away guests without masks.

What if I have a group of more than 6 people?

In order to ensure the health and safety of our employees and other guests we are only able to accommodate maximum group sizes of 6 people at this time. Unfortunately, we cannot accept any additional guests (whether seated or standing, decorating or just watching, etc.) at this time.

 

For larger groups we also offer to-go and delivery options.

EVENTS & CELEBRATIONS

Can we book a party?

We currently are not offering our traditional party packages. However, if you let us know it’s your birthday, we would be more than happy to offer you a balloon and a signature Duff’s Cakemix birthday pin.

Can I book a private event?

Unfortunately, we cannot accommodate private event requests at this time.

Can I book an offsite event?

Unfortunately, we cannot accommodate offsite event requests at this time.

PRODUCT

What is fondant?

Fondant, aka “sweet dough” or “rolled icing”, is a thick sugary, pliable dough. We cover all of our cakes in fondant which creates a smooth, beautiful surface for decorating. We also provide you with additional servings as part of your kit. It can easily be sculpted to create anything from the family dog to a unicorn horn to a beautiful flower. We offer a full assortment of colors, and of course you can always create your own by combining two or more of ours.

Kosher

Unfortunately, we are not currently certified Kosher.

Allergies

None of our cakes/cupcakes contain nuts as an ingredient. However, our cakes and cupcakes are baked at a kitchen where nuts are an ingredient in other products. For this reason, we cannot guarantee that their environment is completely nut free or free of cross-contamination. If you or one of your guests is highly allergic we recommend not eating our product. Please contact us for more information.

Vegan / gluten free

We are not currently offering vegan and/or gluten free options. Unfortunately, we cannot allow outside cakes to be brought into our studios at this time. Our fondant is vegan and gluten free. Our buttercream is gluten free, but not vegan.

Flavors

  • Confetti: vanilla cake with rainbow sprinkles baked in; cakes are layered with vanilla buttercream.
  • Chocolate: chocolate cakes are layered with chocolate buttercream.

Can I order a custom cake / cupcakes?

We do not offer custom cakes or cupcakes through Duff’s Cakemix. We are all about facilitating your creative expression! It’s easier than you think, we’ve seen over 100,000 people do it! We’ll give you the download on how everything works upon arrival. We have step-by-step guides of our most popular designs, and members of Team Duff are always eager to share tips and tricks and answer questions. We also intermittently host cake decorating classes and workshops in studio and offsite (announced via social media and our e-newsletter). Need something a tad more upscale? Hit up our friends at Duff’s custom cake shop, Charm City Cakes here