FAQs

DIY EXPERIENCE

What is Duff’s Cakemix?

Duff’s Cakemix is a do-it-yourself cake and cupcake decorating studio founded by Food Network star, Duff Goldman! We provide everything you need to bring your cake vision to life. Whether you follow one of our step-by-step guides or do your own thing, you get to focus on the most fun and creative part of cake-making – the decorating!

How long does the experience take?

The experience typically takes about an hour, a bit more or less depending on the kit type, and we plan our seating accordingly. Events are guaranteed two hours (see options here).

Do I have to book in advance?

To secure your preferred date and time, we suggest booking in advance. It’s never too early! We also accept walk-ins on a first come, first served basis.

What is your cancellation policy?

We do not charge a cancellation fee for standard reservations. However, as a courtesy to other guests who might otherwise be turned away, we kindly request as much notice as possible.

Do I need to choose my kit items ahead of time?

Nope, all you need to do is show up ready for some decorating fun! You will be able to pick from our assortment of fondant, buttercream and goodies upon arrival. However, if you have the time, it’s always helpful to do a little time brainstorming in advance. Check us out on Instagram for some inspiration (@DuffsCakemix)!

Is there a minimum age for the activity?

We believe being creative is a fundamental human need at every age! From little ones attending “mommy/daddy & me” sessions to adults hosting holiday parties, competing in team building or sipping wine at one of our offsites, cake decorating is an amazing creative outlet for anyone! Cupcake kits are suggested for guests 6 and younger.

Is this a guided class experience?

Our standard experience is DIY (do-it-yourself), but we’ll give you the download on how everything works upon arrival. We have step-by-step guides of our most popular designs, and members of Team Duff are always eager to share tips and tricks and answer questions. Even if you don’t fancy yourself an artist, it’s easier than you think to make cool looking cakes and cupcakes! We’ve seen over 100,000 people do it!  We also intermittently host cake decorating classes and workshops in studio and offsite (announced via social media and our e-newsletter). If you are interested in having a dedicated instructor for your event, please see our “workshop” option here

Will Duff be there when I visit?

Unfortunately, Duff doesn’t have set times when he is in the studios, but he loves to stop by between filming, airplanes, and plying his own cake decorating craft with his friends at Charm City Cakes, so you never know when he might show up and give you some pointers, and be sure to tag him @duffgoldman and @duffscakemix with your awesome creation and he just might holla back!

Is there a limit on the numbers of decorators?

We accept online reservations for up to twelve guests. For group sizes 13+, please email or call us here

What if I just want to come and watch, and do not plan to participate?

Duff’s Cakemix is a space for all to come and enjoy a creative experience with friends and family. We only charge guests directly participating in the decorating session. Please keep in mind that we may not be able to guarantee seats for guests not participating during our busier hours.

EVENTS & CELEBRATIONS

Do you have private rooms?

We do not have private rooms, but we do offer private buyout options. Email or call us for more information.

How long is the event?

Events include two hours. We welcome the event host to arrive up to 15 minutes prior to set up any food or decorations.

What is included in the event?

P/W/T:

  • Two hours (vs one hour for standard reservations)
  • Private table space (vs communal seating for standard reservations)
  • Each guest receives one kit (includes buttercream, fondant, and goodies)
  • Access to tools, aprons, gloves, cookie cutters, stencils, molds, and guidance from our expert decorating staff
  • Celebration cake to cut & serve
  • One beverage per guest
  • One Duff’s Cakemix apron for the guest of honor, to use in a raffle, or as a competition prize
  • Colorful balloons (optional) and side table for food and/or gifts
  • Side table for food and/or gifts
  • And we clean up the mess!

El Segundo:

  • Two hours (vs one hour for standard reservations)
  • Private table space (vs communal seating for standard reservations)
  • Each guest receives one kit (includes buttercream, fondant, and goodies)
  • Access to tools, aprons, gloves, cookie cutters, stencils, molds, and guidance from our expert decorating staff
  • Celebration cake to cut and serve
  • an assigned Duff’s Cakemix team member to serve as your day-of contact and ‘go to’ helper to ensure your event goes off without a hitch
  • Side table for food and/or gifts
  • And we clean up the mess!

What is your cancellation policy?

W/P/T

  • We do not require a deposit, but we do require a credit card number to hold your event date and time. If you need to cancel your event for any reason, we kindly request you do so a minimum of 12 days prior to your event date. Cancellations with less than 12 days’ notice will be charged a $25 cancellation fee per guest based on the minimum number of guests in the party tier size chosen at booking. If you need to cancel your event for any reason, we ask that you do so in writing by emailing your booking contact.

El Segundo:

  • We do not require a deposit, but we do require a credit card number to hold your event date and time. If you need to cancel your event for any reason, we kindly request you do so a minimum of 12 days prior to your event date. Cancellations with less than 12 days’ notice will be charged a $25 cancellation fee per guest based on the number of guests confirmed at booking. If you need to cancel your event for any reason, we ask that you do so in writing by emailing your booking contact.

Can I bring alcohol?

Unfortunately, we cannot permit alcohol for standard reservations or parties. If you are interested in hosting a private event, please see info here.

Can I bring outside food?

Outside food and drink is welcome with the exception of cakes and cupcakes. Alcohol is only permitted if you are hosting a private buyout.

Can I bring in my own decorations?

Our studio is always festive with inspiration cakes! We also provide a cluster of colorful balloons and an orange table cloth for your side table. You are welcome to bring extra balloons and decorations, but please keep in mind that your party space is limited and that you will be sharing the studio with other reservations and parties. We also ask that you keep decorating table décor minimal and avoid adding any confetti or small, ingestible décor on the decorating tables.

What happens if my guest count changes?

W/P/T:

  • We can only guarantee tables, chairs and product for the number of decorators indicated in the booking. We can only guarantee seating for the number of people decorating. If you wish to increase or decrease the number of decorators in your event, we kindly request that you do so via email as far in advance as possible, and at least 5 days prior to your event date.

El Segundo:

  • We can only guarantee tables, chairs and product for the number of decorators indicated in the booking. We can only guarantee seating for the number of people decorating. If you wish to increase or decrease the number of decorators in your event, we kindly request that you do so via email as far in advance as possible, and at least 5 days prior to your event date.

How do I book my event?

You can submit a “Request an Event” form on your preferred studio’s location page or just give us a call or shoot us an email here!

What is the minimum number of guests for a private event?

We require a minimum of 10 guests for a private event.

Can I bring outside entertainment?

Due to limited space and in consideration of other guests, we can only accommodate outside entertainment (face painters, magicians, princesses, etc.) with private events.

What if I have more than one child celebrating a birthday?

W/P/T:

  • Bring it on! Please let us know in advance and we’ll make sure both guests get to feel honored on their big day!

El Segundo:

  • Bring it on! Please let us know in advance and we’ll make sure both guests get to feel honored on their big day!

Can I bring ice cream to serve to my guests with the celebration cake?

Event packages do not include food, however we do offer a curated selection of packaged food and drinks and welcome outside food (except cakes/cupcakes). We do not provide any storage (refrigeration or freezing) or additional services regarding outside food that you bring in

Can I pay my full or remaining balance before the event?

We can only accept payment on the day of your event. We can split your final bill into a maximum of two forms of payment (Visa, Amex, MasterCard, or Discover). We do not accept checks.

PRODUCT

What is fondant?

Fondant, aka “sweet dough” or “rolled icing”, is a thick sugary, pliable dough. We cover all of our cakes in fondant which creates a smooth, beautiful surface for decorating. We also provide you with additional servings as part of your kit price. It can easily be sculpted to create anything from the family dog to a unicorn horn to a beautiful flower. We offer a full assortment of colors, and of course you can always create your own by combining two or more of ours.

Kosher

Unfortunately, we are not currently certified Kosher.

Allergies

None of our cakes/cupcakes contain nuts as an ingredient. However, we do bake our items at an offsite production center that bakes other products that do contain nuts. For this reason, we cannot guarantee that their environment is completely nut free or free of cross-contamination. If you or one of your guests is highly allergic we recommend not eating our product. Please contact us for more information.

Vegan / gluten free

We are excited to announce that we are now offering gluten-free, vegan, and soy-free products in partnership with Erin McKenna’s Bakery! Please refer to their website for information on the products and FAQs at: https://www.erinmckennasbakery.com. Because the majority of our products use conventional ingredients, we cannot fully eliminate the risk of cross contact contamination. We seat guests at communal tables and there will be other guests around with gluten, dairy, and soy products, so for those with severe allergies we recommend reserving a to-go kit. We encourage you to order to-go kits in advance, to be picked up at the time of opening to provide us with sufficient prep time. For those with severe allergens we will be providing a naked cake and will add 4 additional items between vegan frosting, fondant packets and goodies. For more information regarding this option, feel free to contact us.

Flavors

  • Confetti: vanilla cake with rainbow sprinkles baked in; cake are layered with vanilla buttercream.
  • Chocolate: chocolate cakes are layered with chocolate buttercream.

Can I order a custom cake / cupcakes?

We do not offer custom cakes or cupcakes through Duff’s Cakemix. We are all about facilitating YOUR creative expression! It’s easier than you think, we’ve seen over 100,000 people do it! We’ll give you the download on how everything works upon arrival. We have step-by-step guides of our most popular designs, and members of Team Duff are always eager to share tips and tricks and answer questions. We also intermittently host cake decorating classes and workshops in studio and offsite (announced via social media and our e-newsletter). Need something a tad more upscale? Hit up our friends at Duff’s custom cake shop, Charm City Cakes here